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Refund Policy

Refund Policy Legal Disclaimer

Disclaimer: The refund policy provided by VR - EmmersiTours is designed to ensure fairness to both our customers and our business. We make no representations or warranties regarding eligibility for refunds, as it is subject to the terms outlined in this policy. By booking our services or purchasing any of our offerings, you acknowledge and agree to these terms. All refund requests are handled on a case-by-case basis and are subject to review. We reserve the right to update or modify this policy at any time.

Refund Policy - the basics

This section outlines the key details of your refund policy, ensuring clarity on how and when refunds are processed.

1. General Refund Policy

  • We offer a refund for services booked via VR - EmmersiTours under the following circumstances:

    • Cancellations: Refunds are available for bookings canceled at least [specify time, e.g., 48 hours] prior to the scheduled service.

    • Service Issues: If there are significant issues with our virtual reality tours that affect your ability to experience the service (e.g., technical failure), we will assess the situation and offer a refund where appropriate.

2. Non-Refundable Circumstances

  • Certain services are non-refundable, including but not limited to:

    • Completed Services: No refunds will be given after the virtual reality tour has been successfully completed.

    • User-Induced Issues: If a user is unable to access the service due to their own actions, such as connectivity issues or failure to follow necessary instructions, no refund will be issued.

    • Late Cancellations: If a cancellation is made within [specify time, e.g., 24 hours] of the booked service, no refund will be granted.

3. Refund Process

  • To request a refund, customers must contact us via [insert email address or contact method] within [insert time frame, e.g., 7 days] from the date of the service. We will review the request and notify the customer of the decision. If approved, refunds will be processed within [insert time frame, e.g., 14 business days].

4. Payment Method

  • Refunds will be issued to the original payment method used for the booking. If the payment method is unavailable, we will work with the customer to find an alternative solution.

5. Customer Support

  • Our support team is available to help with any questions or concerns regarding our refund policy. Please contact us at info@vr.emmersitours.com

 Refund Policy

At VR - EmmersiTours, we want our customers to enjoy a seamless virtual reality experience when exploring East Africa. Below are the details of our refund policy:

  1. Eligibility for Refunds:

    • Refunds will be issued if you cancel your booking at least [48 hours] before the scheduled service.

    • Refunds may also be offered if there are technical issues that prevent the delivery of the virtual reality tour.

  2. Non-Refundable Circumstances:

    • Refunds will not be granted if you have already participated in the VR tour.

    • Cancellations made within [24 hours] of the scheduled service are non-refundable.

    • No refunds will be issued for missed services due to customer error (e.g., internet connection problems, incorrect login details).

  3. Refund Process:

    • To request a refund, please contact us at [insert email] within [7 days] of the service. We will process the refund within [14 business days] after approval.

    • Refunds will be issued to the original payment method used for booking.

  4. Customer Support:

    • If you have any questions or concerns about your refund request, feel free to contact our customer support team at info@vr.emmersitours.com We are here to assist you!

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